Imibuzo Evame Ukubuzwa

FAQ

IMIBUZO EJWAYELEKILE UKUBUZWA

Ingabe unawo amanye amagatsha e-China?

Yebo, sinamagatsha eNingbo, Shanghai, Shenzhen naseYiwu eChina.

Iyiphi indlela yakho yokuthutha eyinhloko?

Izindlela zethu zokuthutha eziyinhloko ezokuthutha emoyeni, ezokuthutha zasolwandle kanye nokulethwa obala.

Ungakwazi yini ukuthumela ezinye izimpahla ngaphandle kokulethwa e-Amazon warehouse?

Yebo, singakwazi futhi ukwenza ezinye izinto zokuhamba, umkhiqizo oyinhloko ukwenza i-amazon warehouse.

Ngicela ukubuza ukuthi imvume ye-custom yase-Amazon USA ingabandakanya yini intela?

Yebo, singasebenzisa ongenisa ngaphandle, intela ifakiwe.

Ungakwazi yini ukwethula ezinye zezindlela zokuthumela eziyinhloko ze-amazon?

Express izinsuku ezingu-2-3.

Air&express 10-12days.

Fastship&express izinsuku eziyi-15-20.

Ukuhamba kancane&iloli izinsuku ezingama-25-35.

Ngokuya ngendawo yokugcina impahla, kuzoba nezikhala ezihlukene zesikhathi.

Uma ilebula ingalungile, ungakwazi ukusiza ukuyilebula?

Yebo, ungashintsha ilebula.

Uma ngithumela inkatho eyodwa ngezindlela ezimbili ezahlukene, ingabe izokonga izindleko?

Yebo, ungakwazi ukulondoloza okungenani u-30% wezindleko.

Kuthiwani uma izimpahla zinamabhethri noma zidinga ukuqinisekiswa?

Udinga ukunikeza isitifiketi ngaphambi kokuthutha, asenzi izinto eziyingozi.

Indlela yokukhokhela ukulahlekelwa kwempahla?

Uma izimpahla zilahleka ekuhambeni, sizonxephezela ngokuya ngevelu yokuthengwa kwezimpahla, ngakho sidinga ukuhlinzeka nge-invoyisi yokuthenga nesiliphu sokukhokha.Ngaphezu kwalokho, i-premium yomshwalense ifakiwe kwikhotheshini yethu.

Uma izimpahla sezifikile e-United States, kodwa zidinga ukubuyiselwa namalebula ashintshwe, ingabe zingaphathwa?

Singabhekana nezinkinga ezifanayo.

Uma ikhasimende lizohlola izimpahla, ungaya efekthri uyohlola izimpahla?

Yebo, singahlela othile ukuthi eze azobheka izimpahla.

Ungakubuza kanjani ukulandelwa kwempahla?

Sizokwenza imininingwane yokulandelela njalo futhi siyithumele ku-imeyili yakho masonto onke ukuze sikwazise ngesikhathi esifanele ngesimo sezimpahla.

Ingabe kukhona okwenzayo phesheya kwezilwandle?

Yebo, sinezindawo zokugcina izimpahla e-United States naseYurophu.

Ungakwazi ukuthumela eyodwa esikhundleni sakho?

Yebo, ukulethwa kungahlelwa ngeshede yethu kusetshenziswa i-UPS/USPS njll.

Ingakanani intengo yesevisi yakho?

Inani eliqondile linganikezwa lapho imininingwane yezimpahla zakho isiqediwe, njengesisindo, umthamo, idolobha elilayishiwe kanye nedolobha okuyiwa kulo.

Ngingakukhokhela kanjani?

Ungasikhokhela ngokudluliswa kwebhange (T/T), Western Union nokunye.

Ngizokukhokhela nini?

Ngokujwayelekile, ekuthuthweni kwempahla yasolwandle, ungasikhokhela ngemuva kokuthi izimpahla zihambe ngomkhumbi.

Futhi ekuthuthweni kwempahla emoyeni/yezwi, udinga ukusikhokhela ngaphambi kokuthi izimpahla zihambe.

Umphakeli wami akanalo ilungelo lokuthekelisa.Ungakwazi ukungisiza ukuthekelisa izimpahla?

Yebo singakwazi.Singathenga ilayisense yokuthekelisa, senze isimemezelo senkambiso futhi sikuhambisele izimpahla.

Ungakwazi ukungisiza ngihlole izimpahla zethu?

Yebo, singakwazi ukukwenzela lokho.Sicela unikeze izidingo zakho zemininingwane yokuhlola.

Ungakwazi ukusiza ukulanda izimpahla zethu phakathi nezwe laseShayina?

Yebo, singakwazi ukukwenzela lokho.Sicela unikeze ikheli eliqondile ozolilanda.

Ngeke nje sithumele impahla yakho isuka e-china, kodwa futhi sikusize ukuxazulula noma yiziphi izinkinga ezingalindelekile.

Ikusiza ukuthi uxhumane nabahlinzeki, amasiko, imigqa yokuthumela, iloli, i-ejenti yokuhlola.